Microsoft Copilot is an AI-powered assistant built into Microsoft 365 apps like Word, Excel, and Outlook. It helps users write, analyze, summarize, and automate tasks, making everyday work faster and easier.
The AI Conversation Feels Slightly Off to Me A huge amount of AI conversation today revolves around prompts. Every week there is a new framework, a new “best practices” thread, or another viral example showing how to phrase requests more effectively. After spending the last year building operational AI systems Read more
The Problem Starts After the Tool Goes Live A lot of organizations are past the point of asking whether AI matters. The tools are already here. Teams are trying Copilot, ChatGPT, agents, workflow automation, and AI-assisted reporting. On paper, that looks like momentum. But usage is not the same thing as adoption, and this Read more
What Makes a Good First Agent Use Case The most common thing I hear when organizations start talking about AI agents is some version of this: we know we should be doing something here, but we do not know where to start. Candidly, that is a reasonable place to be. Read more
The Problem Starts Before Copilot Ever Answers a Question There are a lot of potential use cases for Microsoft 365 Copilot. Some are more advanced. Some move into deeper agentic solutions. But for many organizations, the most attainable starting point is much simpler: helping people use Copilot in the day-to-day Read more
Turning Scattered Client Knowledge Into a Working Advantage Most organizations already have the information they need to work faster and make better decisions. The problem is that the information is scattered across emails, meetings, documents, tickets, spreadsheets, chats, and half-remembered project history. That creates a familiar issue. Teams spend too Read more
Automation and Agents Are Not the Same Thing Most people use the words “AI agent” and “automation” as if they mean the same thing. They do not. That distinction matters when you are trying to put something into production that actually works. An automation follows a fixed path. You define Read more
Supercharge Your AI Strategy with a Copilot Envisioning Session Microsoft Copilot continues to make waves for good reason. It integrates directly with Microsoft 365, Power Platform, and Dynamics 365, putting the power of AI right into the tools your team already uses. But let’s be honest—many organizations buy the licenses Read more
Not All Copilot Agents Are Created Equal Last week, we kicked off a breakdown of Microsoft’s expanding Copilot ecosystem, focusing on what the strategy means for organizations trying to adopt AI. This week, I’m keeping the momentum going by answering one of the most common questions I hear from clients, Read more
Microsoft’s Copilot isn’t just a chatbot—it’s the backbone of a new AI-powered workplace. Learn what Build 2025 revealed about multi-agent orchestration, Copilot Studio, and how it all fits into your business.