Case Study: Luxury brand retailer

Luxury Retailer Uses Power Apps to Simplify Complex Business Processes​

International luxury brand creates customized Power Apps solutions to to streamline urgent business processes. 

Business Situation

How can we help our international client make informed decisions by steamlining their business processes?

During the 2020 elections, this luxury brand retailer was concerned about potential damage to properties and locations due to riots. They needed to know where riots were taking place so that their stores could be evacuated. Additionally, the luxury brand was running into incident and task management issues due to the usage of various disparate communication methods across the company. 

Key Challenges

There was no way to quickly understand if there was an event going on in a certain area that might cause problems.

The company’s legacy ticketing system was not being used

In-store incidents were being reported via text messaging, emails, and other disconnected mediums

Business Solution

Seamless integration with Power BI and Power Automate

Kumo developed Power Applications to address these key challenges. The primary objective was to streamline the business processes. In addition, they needed to make the UI and UX simple & intuitive for end users. Kumo created three applications through Microsoft Power Platform, including: 

  • Social Media Integration​
  • Ticket Management​
  • Incident Reporting​
Incident Report Dashboard

Business Results

Return On Investment 43%

Over 7 hours per week saved per store

Automated alerts to store employees​

User-friendly service tickets application​

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