A mobile-friendly Power Platform solution for one of the largest luxury retailer brands.
A globally renowned luxury retail brand had a pressing challenge. Their incident reporting process, fundamental for maintaining store safety and customer service standards, relied heavily on Excel. While Excel is a versatile tool, when it comes to complex, multi-step processes like incident reporting in a dynamic retail environment, it posed several challenges.
Scalability Issues: As Fendi expanded, the Excel-based process became cumbersome, failing to scale with the company’s growth
Inefficiencies: In-store incidents were being reported via text messaging, emails, and other disconnected mediums. Manual data entry led to errors, and consolidating data across stores was time-consuming.
Lack of Real-Time Insights: With data spread across different sheets, real-time analysis was nearly impossible, delaying responses to critical incidents.
No Mobile Solution: Store workers couldn’t update the incident reports on-the-go, causing lags and potential inaccuracies.
Kumo Partners proposed and implemented a holistic Power Platform solution, intricately designed with four distinct components tailored for Fendi’s unique needs.
Report incidents directly from the shop floor using a mobile device.
The administrative counterpart to the mobile store worker app.
The Power Automate Workflow for incident reporting takes efficiency to the next level.
Compiles and distills all incident reporting data into an interactive dashboard.