Microsoft Teams Workshop Helps A Small Business Get the Most Out of Their Internal Communications
Case Study Professional Services

Microsoft Teams Workshop Helps A Small Business Get the Most Out of Their Internal Communications

A Microsoft Teams educational workshop that taught a 30-person company to communicate across departments — lifting productivity and morale.

Client
30-person small business
Industry
Professional Services
Engagement
Educational workshop
Attendees
All 30 employees
Stack
Microsoft TeamsMicrosoft 365

At a glance

The challenge
The company used Microsoft Teams for internal messaging but not to its potential, and poor cross-department communication was causing duplicated effort, missed deadlines, and misunderstandings.
What we built
A Kumo Innovation Team workshop for all employees covering chat, document and file management, internal and external collaboration, and Teams' advanced features.
The outcome
Increased cross-department collaboration, fewer missed deadlines and miscommunications, and 5+ hours saved every week from 2 hours of training.
2 hrs

of training

5+ hrs

saved every week afterward

30

employees trained

01

The challenge

A company of 30 employees came to us with a critical problem: its teams were not communicating effectively with each other, and their output was suffering for it. That led to a number of costly problems, including duplicated effort, missed deadlines, and general misunderstandings.

After further investigation, we learned they were already using Microsoft Teams for internal messaging but weren't using it to its full potential, and weren't sure how to proceed.

  • Poor communication leading to duplicated effort
  • Missed deadlines and KPIs
  • Cross-department misunderstandings and miscommunication
02

What we built

The Kumo Innovation Team designed and led a Microsoft Teams educational workshop for all employees, focused on how to use Teams effectively day to day. The program covered:

  • How to use chat features effectively
  • How to manage documents and files
  • How to collaborate with other teams, both internal and external
  • How to use the advanced features of Microsoft Teams
03

The results

  • Increased cross-department collaboration
  • Fewer missed deadlines and miscommunications
  • 2 hours of training created 5+ hours per week of saved time

The feedback from the room said the rest: "This workshop was very helpful!" (HR Manager) and "Got a great glimpse into what Teams can really do! Thank you!" (Team Member).

Inside the build

What it actually looks like

The hands-on Microsoft Teams workshop, delivered to every employee.
“
Learned a lot … great presentation too!
HR Director
Built on the Microsoft stack
Microsoft Teams
Microsoft Teams
Microsoft 365
Microsoft 365

Capabilities applied